Privacy Policy

Skyparts.com recognizes the importance of maintaining your privacy. We value our relationship with you and we appreciate the trust you show in providing information to us. Explaining how we collect, use and protect customer information is, therefore, of utmost importance to us. By visiting Skyparts.com, you are accepting the practices described in this Privacy Notice.

Skyparts.com does not rent, sell, or share personal information about you with other people or nonaffiliated companies except as disclosed in this privacy policy. Your information will not be shared without your permission.

Information Collected:

This section of our privacy policy applies to all information collected by or submitted to Skyparts.com.

When you visit our site, we automatically receive and store any information you enter on our website. For example, you provide information when you search for a product; place an order through Skyparts.com, provide information in your account; communicate with us by phone, e-mail; complete a questionnaire or any other way. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; financial information, such as credit card or bank account numbers, including Social Security and driver's license numbers; transactional information based on your activities on the Site and content you generate or that relates to your account; shipping, billing and other information you provide to purchase or ship an item, community discussions, chats, dispute resolution, correspondence through the Site, and correspondence sent to us;

Whenever you interact with us, we collect and analyze some data about you, which may include the full Uniform Resource Locator (URL) click stream to, through and from our website, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number. Your IP address is used for Skyparts.com internal use only and helps us diagnose problems with our server and administer our web site. We also automatically track certain information about your activities on our web site. These may include: browser type and version, operating system and platform; statistics on page views, traffic to and from the Site, and ad data; standard web log information; and purchase history. We use this information to do internal research on your interests and to help us better understand and serve you. If you are a registered Skyparts.com customer, we link this automatically-collected data to your personally identifiable information. We may collect and measure session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We might also receive information about you from other sources and add it to our account information. Examples of these include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information including paid listings. Supplemental information from third parties may also include credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers. For example, if the information you provide cannot be verified, we may ask you to send us additional information (such as your driver license, credit card statement, and/or a recent utility bill or other information confirming your address), or to answer additional questions online to help verify your information.)

We also store certain types of information when you interact with us on our web site. For example, we use "cookies" and can obtain certain information from your web browser. By transferring these alphanumeric identifiers or "cookies" that your browser creates at our request in an approved and standardized place on your computer, Skyparts.com assigns you a unique customer code and records information about your activity on our site. When you visit or return to our site, we read the cookie to identify you as one of our customers and help you recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you. The cookie does not retain your billing information, nor does it save any of your personally identifiable information in an explicit fashion.

Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies, some aspects of our site, including our Shopping Cart, will not work properly. This privacy statement covers the use of cookies by Skyparts.com only and does not cover the use of cookies by any advertisers.

Use of Information:

Any credit card or similar payment information you submit is used in billing for the specific transaction in which the information was submitted unless otherwise disclosed. Payment information is stored for a time on our secure servers to allow the processing of refunds or to respond to customer inquiries.

Compliance with Law and Fraud Protection:

We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Secure Encryption:

We use Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers. SSL works best when you are using the latest 128-bit encryption version of Microsoft Internet Explorer.

SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.

Skyparts.com minimum requirement for transactions is the standard 40-bit or 56-bit encryption supported by the Internet Explorer 5.0 browser. If you are not using this browser, please refer to your browser's documentation for information on its security features.

We transmit the entire credit card number to the appropriate credit card company during order processing, but we reveal only the last five digits of your credit card numbers when confirming an order in compliance with Payment Card Industry Data Security Standard.

Changes to this Privacy Policy:

Skyparts.com may revise this policy from time to time. If we decide to change our privacy policy, we will post those changes to this privacy statement so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Credit Card Security:

The Skyparts Security Guarantee protects you while you shop at Skyparts.com online store, so you never have to worry about credit card safety. We guarantee that every transaction you make at Skyparts.com online store will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Skyparts.com online store. Our servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, AOL, and Apple's Safari's browser. This ensures that only Skyparts.com online store can read your personal information. We reveal only the last four digits of your credit card numbers when confirming an order. We will, however, transmit the entire credit card number to the appropriate credit card company during order processing.

After you click on the "checkout" button, be sure that the website's URL always begins with https://www.Skyparts.com/ The "s" in "https://" at the beginning of the URL means you are logging into a secure page. If the URL does not begin with https, you are not on any Skyparts.com online store page.

Ultimately, your personal information is protected by the password you created when you registered for an account at Skyparts.com on the "Log-In / Quick Checkout" page. Please keep this password confidential. No representative of Skyparts.com will ever ask you for your password. The confidentiality of your password is yours to protect.

Toll-Free Calling for Skyparts Customers:

Every customer of Skyparts.com has the unique privilege of accessing our toll-free number at 1-8888-317-1296. Waiting on the other end are Skyparts's highly-trained staff, ready to solve your problems and answer questions.

Shipping Terms and Conditions

Please read the following terms and conditions carefully before using this site (Skyparts.com) . By using or accessing this site, you aknowledge that you have read these terms of use, and that you accept and will be bound by the agreement. If you do not agree to these terms, you may not access or otherwise use Skyparts.com.

1. Shipping Policy and Rates

Skyparts.com makes all efforts to ensure that your package arrives to you in perfect condition. Skyparts.com will not be held liable for any damages that may occur during shipment Skyparts.com shall not be responsible for any late shipments. All shipping dates are given as approximate. Buyer shall not be entitled to chargebacks, reductions of price, or other offsets as result of late shipment or failure to deliver in estimated time of delivery. Please inspect the contents of your order for defects or damages within 48 hours following postage carrier delivery confirmation. You must notify Skyparts.com within 48 hours of delivery regarding any defects or damages to the contents of your order. If you are present at the time of delivery, any damages should be noted with the postage carrier and reflected on your copy of the delivery receipt. You agree not to refuse shipments for any reason. Refused shipments will be subject to additional shipping charges before replacement items are sent.

NOTE: Our warehouses are closed Saturday and Sunday. Please allow 24 to 48 hrs for in-stock orders to be processed and shipped. Please note that all shipping ETAs are approximations from after the date of shipment. Default estimated shipping charges are UPS Ground.

2. Ground Shipping (Default)

Estimated Delivery Time: 1 to 5 business days*

Rates: No more than 15% of total order, or a minimum of $10.99.

*Estimated delivery time starts AFTER the shipment leaves our warehouse. Please note that all parts are not kept in-stock. If one or more parts on your order need to be ordered from the manufacturer, please expect an additional delay in the delivery of your order. Should any of your parts need to be ordered, you will be promptly notified via email notification to the email address we have on file for your Skyparts.com account. Shipping date and tracking numbers can be viewed by logging into your s Skyparts.com account and going to My Orders. Should you wish to cancel your order, please contact us immediately.

**Does not apply to large component item. If your order requires more than one shipment, the above estimate guidelines will apply to EACH separate shipment.

3. Express Shipping

Estimated Delivery Time: 1 to 3 business days*

Rates: Up to 25% of total order, or a Minimum of $24.99.

*Estimated delivery time starts AFTER the shipment leaves our warehouse. Please note that all parts are not kept in-stock. If one or more parts on your order need to be ordered from the manufacturer, please expect an additional delay in the delivery of your order. Shipping info and tracking numbers can be viewed by logging into your Skyparts.com account and going to My Orders'. Should you wish to cancel your order, please contact us immediately.

**Does not apply to large component items.

Return Policy:

We will accept authorized returns within 30 calendar days of the purchase date.

Authorized returns must be in the complete and original packaging. If the item arrived at your location damaged, please include the original shipping container in your return.

All authorized returns must be in their original condition, include all components, and cannot be disassembled or damaged due to incorrect installation. Returns missing components will not be credited. We are not responsible for installation errors. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.

Parts Not Returnable: Service manuals, CD ROMs, Special-order Products, Custom-made Products, Electrical Parts and Auto Body Parts cannot be returned for any reason.

Return Procedure:

In order to obtain a Return Authorization (RA) number, complete this form. Provide your order number, name, email address, phone number, and the part number you wish to return, along with a detailed explanation. If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering.

RA numbers and return shipping instructions will be emailed in 2-3 business days after receipt of the fully completed form. No returns will be accepted without an RA number.

All returns must be packaged properly; we are not responsible for damaged returns resulting from improper packaging.

Freight Charge: Return freight charges are not reimbursable unless the return is a direct result of our error.

Restocking Fee: A 25% restocking fee is charged on all returns that are not the direct result of our error.

Refunds:

Refunds for returns or cores normally process and credit within 30 days from the date we receive your return at the warehouse. Once we receive the core or part, we forward it to the manufacturer for approval. The manufacturer will then approve the return. Once the return has been approved and processed, the refund will be credited to the credit card you used to buy the merchandise. You will receive a "credit approved" e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days, please e-mail our returns department at shipping@checkanumber.com and we will respond to you immediately.

Risk of Loss:

All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport.

Cancellation:

You must cancel order/s BEFORE you receive the Invoice - Payment accepted e-mail. Otherwise, cancellation is not permitted, since orders are immediately processed for shipment after payment has been confirmed. You cannot cancel order/s placed between Friday 5PM Pacific Time and Monday 9AM Pacific Time, Orders that fall during the said period are processed over the weekend for shipment.

Terms & Conditions for Return of Items:

Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts.

If you receive a damaged part, do NOT accept the package. Have the shipper immediately return to sender.

If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender.

We are not responsible for installation errors or any labor, towing, or rental car expenses that occur as the result of the installation of any wrong or defective parts.

We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We must be contacted immediately if any of the above occurs.

We are not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.

Terms & Conditions for Sales of Products:

All prices are subjected to change without prior notice.

We reserve the right to correct typographical and printing errors.

We reserve the right to correct prices or calculation errors.

We reserve the right not to proceed with any order where we feel that it will put us, the recipient, or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact e-mail address has been given. We may not be prepared to incur extra expense, other than to use e-mail to cancel such an order.